Water Meters
The Public Works Water Division is responsible for the maintenance and installation of over 7,000 meters in service citywide. They work closely with the City's Utility Billing Department, who are responsible for producing the monthly utility bills and monitoring accounts for anomalies that could indicate a leak or other issues.
Meter Readings
The city contracts with a meter reader to manually read the meters starting on the 20th of each month. This data is used to determine what your usage is for the upcoming billing period. It is possible for you to read the meter and determine your consumption.
Maintaining Meter Area
Most people are unaware that their meter is located within a utility easement. This means that when landscaping or fencing, you should maintain a safe distance from the meter and protective box. Some things to keep in mind about landscaping:
- The meter should be kept clear of shrubbery, ornamental trees, and low growing bushes.
- When planting trees, please be aware that tree roots can become entangled around pipes increasing the possibility of a line breakage.
- Do not bury your meter or cover it
Backflow
If you have a backflow device, State law requires it to be tested annually, for more information visit the Backflow webpage.
Locked meter
If there is a padlock on your meter please call the Utility Billing Department at (503) 570-1610. Tampering with the meter is illegal and you could be charged $500 fee.
Additional Information
If you have questions on maintaining your meter, meter installation, or bulk water, please call the Public Works Department at (503) 682-4092. For questions regarding Rates and Fees on your utility bill, please contact the Utility Billing Department by email or call (503) 570-1610.
