Start, Stop or Move
Last Modified 01/29/2025
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- Fill out the following form that best applies to your situation
- Start, Stop or Move Request Form
- Meter Installation Request Form (Request will be processed once approved by the Building Department)
- You will receive a confirmation email once the form is submitted to our Department
Temporary Stop Service
If you are leaving your property on a temporary basis, the City can turn the water services off per your request. This process will prevent water leaks while you are away. The Utility Billing Department must be notified 72 hours prior to stopping or restoring services. There is a $35.00 fee for this service and it does not stop the account from incurring monthly fees. To request this service complete the Stop Service Form. Check the option "temporary shut off" at the top of the form. When you are ready to have it restored, call the Utility Billing Department at 503-570-1610 for scheduling.
After Hours Restore
A fee of $185 will be charged for non-emergency restores placed after 3:30 p.m. regular business days, weekends and holidays. Disconnections for non-payment will not be restored until the following business day.
