I am a resident at an apartment. Why is my bill so high? I don’t receive a bill from the City but the apartment complex tells me it is because you billed them more. Can you explain?
This is a tricky question. Typically apartment developers only pay for one meter per building or for a couple of buildings. The City bills the complex based on the usage of each meter. We can tell you how much water passed through a meter but we can’t tell you how the water was used. We can also tell you if there were any rate increases which we also post on our website.


If the usage is higher than normal, it leads to more questions. Did you or your neighbors use more water? Did anyone have a leak?

The bigger problem is we don’t know how the 3rd party is billing you. Do they take all meters for the complex divided by the number of apartments? Do they divide the usage on each meter by the number of apartments that one meter services? Some complexes divide by the number of occupants so 4 person households will pay more than 2 person households. There are even a few complexes that install their own meters to actually measure the amount used by each apartment.

Most apartment complexes have a meter for the clubhouse and/or pool. They also have irrigation meters to water the lawns. Does the 3rd party bill you for a portion of those meters too or does the complex pay for those meters with the money collected from rent.

The best way to get answers is to call the company you are receiving your bill from. They should be able to tell you how they determined the amount to bill you.

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1. I am a resident at an apartment. Why is my bill so high? I don’t receive a bill from the City but the apartment complex tells me it is because you billed them more. Can you explain?