ADA Grievance Procedure
All complaints or grievances submitted to the City of Wilsonville can be in writing or by telephone. The complaint must contain specific information about the alleged violation or discrimination including: name; address; telephone number of the complainant; the location, date, and complete description of the problem and must indicate if the complaint has been filed with the Department of Justice or other Federal or State agencies. Anonymous complaints or grievances will not be accepted.
Complaints or grievances will be kept confidential to the greatest extent possible, unless required to be released by State or Federal law, or ordered released by a court of competent jurisdiction. Alternative means of filing complaints or grievances may be accepted at the discretion of the ADA Coordinator. These may be submitted by telephone, e-mail (confidentiality cannot be assured), letter, personal interview, or tape recording, upon request. However, all complaints or grievances must provide all the information required in the City’s ADA complaint form.
All complaints must be submitted by the complainant or his/her designee to the City of Wilsonville ADA Coordinator. Complaints should be submitted as soon as possible, but no later than 60 calendar days, after the date of the alleged violation or discriminatory act to the following:
The ADA Coordinator will forward the complaint within seven calendar days to the appropriate Department for investigation and will formally acknowledge receipt of the complaint to the complainant.
The Department assigned will contact the complainant to discuss the complaint or grievance within 30 calendar days after receipt of the complaint or grievance and give the complainant the opportunity to submit evidence relevant to the complaint. Within 30 calendar days of this contact, the assigned Department in coordination with the ADA Coordinator will respond in writing and, where appropriate, in an alternative format accessible to the complainant. The response will explain the position of the City and offer options for substantive and reasonable resolution of the complaint or grievance.
If the response by the assigned Department does not satisfactorily resolve the issue, the decision may be appealed to the City Manager or designee within 30 calendar days following receipt of the response.
Within 30 calendar days after receipt of an appeal, the City Manager or designee will contact the complainant to discuss the complaint or grievance and possible resolutions. Within 30 calendar days of this contact, the City Manager or designee will respond in writing and, where appropriate, in a reasonable format accessible to the complainant, with a final resolution of the complaint or grievance.
Every reasonable attempt will be made by the City of Wilsonville to remedy the disability complaints or grievances in a timely manner subject to staff and budget constraints. Complainant may at any time file a complaint with the Department of Justice or other appropriate State or Federal agency. The City will notify the complainant of this right and will provide the complainant with the appropriate addresses and phone numbers. Use of the City’s grievance procedure is not a prerequisite to pursuit of other remedies.
If any ADA or grievance is under the jurisdiction of another public entity, the complainant will be notified that the City of Wilsonville lacks jurisdiction.
The ADA Coordinator shall maintain all records to the complaint filed.