Billing and Assistance Information

Billing Dates
Utility bills are mailed by the 9th of the month.  Due date is the last day of the month.

Reading Your Bill
View instructions for reading and understanding your utility bill.

Paperless Billing
Sign up for paperless billing to receive your utility bill via e-mail.  To cancel paperless billing please submit this form.

Budget Billing
Budget Billing is a free payment plan that will divide your payments evenly throughout the year. Instead of having seasonal highs and lows, you pay the same amount every month. Some companies call this equal pay or leveled pay. For more information or to signup, download the Budget Billing Form.

Payment Extensions
Payments are due on the last day of the month. The city will give one additional week before beginning the delinquent process. If you have received a delinquent notice and still need an additional payment extension, please contact our office to make payment arrangements.

Payment Assistance
If you are experiencing financial hardship, you may qualify for this program. Contact the Utility Billing Specialist at 503-570-1531 for details.

Applications for Service
Click here to find the forms you need for your utility service.